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Transformation of the New Product Development Process in the Manufacturing Industry

Client: Major manufacturer of decorative and engineering components to automotive / consumer durable OEMs, Tier 1 supplier to large OEMs.

Problem / Opportunity: Fragmented and unscalable New Product Development (NPD) process, complex process with multiple hand-offs, people dependencies, high costs and low productivity.

Solution: Digitization of NPD process on Salesforce Sales Cloud, capture all incoming leads / RFQs, implement lead prioritization, integrate all stakeholders’ communication, drive standardization.

Benefits:

  • Better conversion of RFQs leading to sales increase of 2-3% (est).
  • Reduction in NPD costs: ~10%.
  • Visibility, analytics and insights.
  • Process excellence, discipline, knowledge leverage.
  • Future scalability.
Enhancement of RoI from Salesforce

Client: Major global IT / BPO services player with focus on healthcare industry, funded by a Pvt Equity player, operates in a very competitive market – focus on driving sales productivity.

Solution: Assessment of the sales processes and use of Salesforce, identification of specific process and technology improvement opportunities, roadmap for correction, commence implementation of the roadmap.

Problem / Opportunity: Implemented Salesforce Sales Cloud but less than ideal coverage of the sales process, manually intensive processes, business needs evolved but Salesforce implementation did not keep pace.

Benefits:

  • Consensus and buy-in on specific action plans to improve sales productivity using Salesforce.
  • Improved RoI (Return on Investment) from existing Salesforce Implementation.
  • More predictable and standardized sales processes.
  • Sales analytics.
Driver Onboarding and Payouts Management for a Transportation Service Provider

Client: Provider of employee transportation services to large corporates, owns a fleet of Electric cars, partners with independent drivers to drive the cars on its platform, leading green energy transport provider.

Solution: Design and implementation of end-to-end onboarding and payout process for drivers, use of Force.com (Salesforce platform) for implementing a digitally native process, integration with other systems / platforms.

Problem / Opportunity: Quickly and accurately onboard thousands of drivers with different engagement models onto its platform, meet requirements of background checks, document collection, KYC process, bank account info etc, need digitization from the start.

Benefits:

  • Scalable operating model which would be impossible without robust technology.
  • Much improved driver experience.
  • Seamless, error-free driver payouts at weekly / fortnightly / monthly frequency.
  • Clear audit trail for payouts.
Optimization of Vehicle Fleet Maintenance for Transportation Service Provider

Client: Provider of employee transportation services to large corporations, owns a fleet of 1500+ Electric cars, partners with independent drivers to drive the cars on its platform, leading green energy transport provider.

Solution: Design and implementation of the end-to-end process for creating, managing and monitoring maintenance schedules – both preventive and repairs, use of Force.com (Salesforce platform) for implementing a digitally native process, integration with other systems / platforms.

Problem / Opportunity: Digitize the management of preventive maintenance as well as repairs for the large fleet, minimize the risk of missed maintenance, warranties and downtime of the fleet.

Benefits:

  • Scalable operating model which would be impossible without robust technology.
  • Reduction of fleet downtime by ~15%.
  • Proactive management of maintenance.
Sales Process Optimization for a German Manufacturer

Client: German industrial manufacturer.

Problem / Opportunity: Reduce the load on the salespersons.

Solution: Website integration into Salesforce where recurring customers can log in with their credentials and create orders for their requirements directly.

Benefits:

  • Time saved for Salespersons.
  • Increase in business with more outreach.
Enhanced Sales Forecast Accuracy for an Oil and Gas Manufacturer

Client: A large manufacturer of oil and gas-related products in Qatar.

Problem: The company’s financial predictions for the next quarter were consistently inaccurate due to ad hoc changes in delivery dates. This lack of visibility was making it difficult for the CFO to make informed decisions.

Solution: We integrated Oracle ERP with Salesforce, implementing a disciplined change management process for delivery dates.

Benefits: 

  • Improved visibility.
  • Enhanced top-management oversight.
  • Reduced delivery date changes.
  • Improved financial forecasting.
Streamlined Project Management for a Non-Profit Organization

Client: A diverse non-profit organization with complex project management needs.

Problem: The company was facing difficulties with regard to managing projects, securing funding, and complying with regulations.

Solution: We integrated Salesforce NPSP providing a centralized platform for project management, funding tracking, and compliance adherence.

Benefits: 

  • Simplified fundraising.
  • Enhanced transparency.
  • Strengthened compliance. 
  • Improved decision-making.
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